Terms of Use
General
These terms and conditions apply to the Nordic Wear online store, owned and operated by Nordic Wear Int’l Oy, Orikedonkatu 22B, 20380 Turku, Finland.
Customer Eligibility
The Nordic Wear online/wholesale store is intended exclusively for companies, resellers, organizations, and importers. We do not sell individual items, only bulk assortments. Access to the store requires compliance with these terms, accurate and complete provision of requested information, and fulfillment of the related obligations. Purchases may only be made by representatives of a company or organization aged 18 or older, and by companies registered in the trade register. Nordic Wear reserves the right to approve or deny customer registration.
Acceptance and Modification of Terms
By using the Nordic Wear online store, you accept these terms and agree to comply with them. Nordic Wear Int’l Oy reserves the right to modify these terms by publishing the updated terms on the website. Always review the currently valid terms before placing an order.
Online Store Functionality
Nordic Wear does not guarantee uninterrupted or error-free operation of the online store. Temporary outages may occur. Nordic Wear is not liable for damages or losses related to store usage unless otherwise required by mandatory law.
Ordering
Orders must be placed following the instructions on the website. Review these terms carefully before ordering. Delivery times and minimum order quantities are defined per product and may be several months or hundreds of units. Each order is processed individually, and you will be contacted personally. Your requested combination may not be feasible, but we will inform you in such cases. Company or organization registration numbers must always be provided when ordering.
Once you place an order, you will receive an order confirmation via email, including the product price, shipping cost, availability, and estimated delivery time. Verify that the information is correct. If there are errors or you wish to cancel or change your order, contact customer service immediately at +358 44 978 4206 or info@nordicwear.fi
Right to Refuse or Limit Orders
Nordic Wear reserves the right to cancel or limit an order without compensation if a product is unavailable, demand exceeds supply, or there is a clear pricing or information error on the website. Orders may also be denied due to credit issues or previous unpaid orders.
Payment Terms (Stock Products)
Payment is due 14 days from the invoice date. New customers selecting a non-home delivery address may be required to pay upfront. Terms for custom products are agreed separately. In-stock products can also be paid via PayPal immediately.
A late payment notice incurs a fee of €5. Customers must be at least 18 years old. Deferred payment arrangements may be available by contacting customer service. Unpaid invoices may be forwarded for collection under consumer protection law. For details, contact customer service.
Handling and Shipping Costs
Shipping costs for stock products start at €7 (VAT 0%), but the amount may vary with order size. The final cost will be confirmed by email before dispatch.
Cancellation and Returns (Stock Products)
To cancel or exchange an order, return the product promptly and within 14 days of notification. Custom or personalized products are non-returnable. Customers bear return shipping costs.
Products must be unused and returned in original packaging. If a consumer cancels after using the product, they are responsible for any depreciation in value.
Contact info@nordicwear.fi regarding returns. Pack products carefully. If the product is defective or incorrect, a customer service-provided Posti return number must be clearly attached. In such cases, return shipping costs are covered. Exchanges for different sizes, colors, or models are at the customer’s expense.
Keep the return shipment tracking number until the return is processed. Returns sent COD or without postage cannot be accepted.
Credit notes are issued once the product is received and processed. Paid invoices will be refunded within 14 days of notification, but not before Nordic Wear has received the returned item or proof of shipment.
Risk of Loss (Shipping)
Nordic Wear is responsible for shipping risks until the product is delivered. Customers have 7 days to report shipping damage. For consumer customers, damages must be reported within two months of discovery. Returns for cancellations or exchanges are at the customer’s risk. Shipping risk for custom products may be agreed separately.
Liability for Defects
Liability for custom products is agreed individually. For defects, contact +358 44 978 4206 or info@nordicwear.fi
. A Posti return number will be provided for shipping the defective product back. Products must be unused or washed. If unwashed, washing costs may be charged. Document defects clearly on the return form.
Send a copy of the invoice or delivery note with defective items for faster processing. Returns should be made promptly after discovering a defect.
Nordic Wear’s liability in consumer sales is governed by consumer protection law. In non-consumer sales, liability follows the Trade Act; Nordic Wear is not liable for indirect damages. Nordic Wear is not responsible for defects caused by accidents, misuse, or other customer-responsible issues. Unfound defects may incur return shipping costs.
Defects must be reported within a reasonable time of discovery, but no later than two months from detection. Consumer disputes may be submitted to the National Consumer Disputes Board, and Nordic Wear adheres to their recommendations.
Quality
Products are continuously developed; delivered items may not match exactly what is seen in catalogs but will be equivalent or better. Returns for this reason are accepted with refunds and postage costs. Catalog colors may slightly vary. Personalized products are non-returnable.
Delivery (Stock Products)
Stock items are typically delivered within one week of ordering. Delivery estimates are provided in order confirmations. Delays may allow order cancellation.
Deliveries are via Posti or DHL. Full street addresses are required; we cannot deliver to P.O. boxes.
Customer Number
Every customer receives a customer number automatically, shown on invoices and order confirmations. Always use it for inquiries to help us serve you better.
Information Accuracy
Notify us of any errors or changes in name or address immediately. Ensure billing and delivery addresses and any reference codes are correct.
Personal Data / Privacy
Nordic Wear is responsible for handling personal data you provide. You may request correction or deletion at info@nordicwear.fi
. Customers may request a full report of their personal data once per year free of charge. Full data protection details are in the privacy statement.
Intellectual Property
The online store and its content are protected by Nordic Wear copyrights and other intellectual property rights. Unauthorized use or copying is prohibited.
Force Majeure
Nordic Wear is not liable for damages or delays caused by events beyond reasonable control, including war, insurrection, strikes, staff illness, import/export bans, communication failures, power outages, or transport disruptions. If force majeure lasts over one month, either party may cancel the order without compensation or penalties.
